Claire is joint Managing Director at PPL and a senior adviser at Integrating Care. She has over ten years' experience delivering successful outcomes within political environments.
After spending three years as a political consultant, advising public and private sector bodies on political developments and strategies as part of first Westminster Strategy and subsequently Ketchum Communications, she moved into local government with the National Management Development Programme.
Since 2002, Claire has been working at the heart of the public sector improvement agenda. She has extensive experience of managing complex change projects across multiple service areas, and delivering measureable benefits for customers and staff. This included managing a team of over 60 permanent and contract staff and a budget of £10 million at the London Borough of Lambeth, as part of their improvement journey. Her responsibilities included the development and implementation of the council's Customer Service Strategy, and the management of complex, technology-enabled transformation projects in key service areas such as Housing Benefits.
Claire is passionate about the development of excellence and efficiency in public services,leading her to co-found PPL in 2007. She is skilled at bringing teams of people together to deliver a shared vision for the future, and is extremely adept at working with stakeholders at all levels of organisations. Claire has degrees from both the University of Oxford and King's College London, and a Postgraduate Diploma in Local Government Management from Warwick Business School. Claire is a member of the UK's Institute of Directors.